Terms of service
Welcome to the relevant services of Gwenshop (hereinafter referred to as "the Services"). These Terms of Service (hereinafter referred to as "the Terms") are a legally binding agreement between you (hereinafter referred to as "the User") and Gwenshop (hereinafter referred to as "the Service Provider") regarding the User's access, browsing, use of the Services and related transaction matters. In accordance with the relevant provisions of the Civil Code of the People's Republic of China and other relevant laws and regulations, combined with the actual operation of the Services, these Terms are formulated to clarify the rights and obligations of both parties and protect the legitimate rights and interests of all parties. Please carefully read and fully understand all the contents of these Terms before accessing, using the Services and completing any transaction. Once you access, browse the relevant pages of the Services, register an account or complete relevant operations, it shall be deemed that you have fully known, understood and voluntarily accepted all the provisions of these Terms and voluntarily bound by these Terms; if you do not accept any content of these Terms, please immediately stop accessing and using the Services and related services.
I. Service Description
1. The Services are independently operated by Gwenshop, committed to providing users with high-quality, convenient and secure relevant services. The core services include product display, online transactions, order management, after-sales support and other related services. The specific service content shall be subject to what is actually provided by the Service Provider.
2. The Service Provider shall strictly abide by the relevant national laws and regulations, complete market entity registration and relevant administrative licenses in accordance with the law to ensure the legal and compliant operation of the Services. The Service Provider shall screen and review the displayed products, and make every effort to ensure that the product information is true, accurate and complete, and in line with national quality standards and industry norms. However, the Service Provider shall not be liable for the quality guarantee of the products themselves (unless otherwise clearly agreed). The specific product details, specifications, parameters, prices, inventory, etc. shall be subject to the markings on the product detail page.
3. Due to unforeseeable factors such as product updates and iterations, market price fluctuations, inventory adjustments, and system maintenance, the Service Provider may update or adjust product information and service content. The Service Provider reserves the right to modify relevant information without prior notice to the User. If there is a major change in product information (such as a significant price adjustment, out-of-stock specifications, product delisting, etc.) after the User submits a relevant transaction application, the Service Provider will promptly communicate with the User through the contact information reserved by the User and negotiate a solution (including but not limited to canceling the transaction, refunding, etc.).
The Service Provider will make every effort to ensure the normal operation of the service system and provide stable services. However, the Service Provider shall not be liable for compensation for service interruptions, delays, or inability to use caused by force majeure (such as natural disasters like earthquakes, floods, typhoons, as well as network interruptions, server failures, policy adjustments, etc.), third-party service failures (such as logistics, payment platform failures) and other reasons not attributable to the Service Provider. However, the Service Provider will make every effort to restore the services in a timely manner and notify the User.
II. User Terms of Use
1. The User shall ensure that he/she has full capacity for civil conduct and can independently bear all legal liabilities arising from the use of the Services and related transactions; if the User is a person without capacity for civil conduct or a person with limited capacity for civil conduct, he/she shall use the Services accompanied by a legal guardian, who shall perform relevant obligations and bear corresponding legal liabilities on his/her behalf.
2. In the process of using the Services, the User shall strictly abide by the relevant national laws and regulations and the provisions of these Terms, uphold the principles of voluntariness, equality, fairness and good faith, and shall not use the Services to engage in any illegal, irregular or public order and good customs violating activities, including but not limited to: publishing illegal, vulgar, false or fraudulent information; stealing others' account information or impersonating others' identities; malicious brushing, malicious negative reviews, reselling products; spreading bad content, infringing others' intellectual property rights, personal information and other legitimate rights and interests; engaging in unfair competition and other behaviors.
3. When registering an account for the Services, the User shall provide true, accurate and complete identity information, contact information, etc., and shall not provide false information or impersonate others' information. After the account is successfully registered, the User shall properly keep his/her own account, password, verification code and other relevant identity information, and shall not arbitrarily disclose, lend or transfer the account. All consequences such as transaction disputes and property losses arising from the User's improper custody, operational errors leading to account theft and information leakage shall be borne by the User himself/herself, and the Service Provider shall not bear any relevant liability.
When submitting a transaction application on the Services, the User shall accurately provide true and effective receiving address, contact information and other information. If the product cannot be delivered, delayed in delivery, misdelivered or additional costs are incurred due to incorrect, incomplete or untrue information provided by the User, the relevant losses shall be borne by the User himself/herself, and the Service Provider shall not be liable for compensation.
The User shall respect the intellectual property rights of the Service Provider and third parties, and shall not arbitrarily copy, spread or modify the page design, LOGO, copy, pictures, technical codes and other contents related to the Services. Without the written authorization of the Service Provider, the User shall not use the service-related contents for commercial purposes, nor infringe upon the trademark rights, copyrights, patents and other legitimate rights and interests of the Service Provider and third parties.
The User has the right to use the Services in accordance with the provisions of these Terms, and has the right to put forward suggestions and feedback on the Services, but shall not maliciously slander or defame the Service Provider and related services, nor hinder the normal operation of the Services.
III. Rights and Obligations of the Service Provider
1. The Service Provider has the right to modify and update these Terms of Service in accordance with the update of national laws and regulations, market changes and the needs of service operation. The revised Terms shall be posted in a prominent position on the homepage of the Services, and shall take effect on the date of posting. If the User continues to use the Services, it shall be deemed that the User accepts the revised Terms; if the User does not accept the revised Terms, he/she may stop using the Services, and the rights and obligations between both parties shall be terminated.
2. The Service Provider has the right to review and supervise the User's registration information and use behavior, and to stop and warn of any irregular behaviors found (including but not limited to violations of the provisions of these Terms and illegal operations). For serious cases, the Service Provider may suspend or terminate the provision of the Services to the User, cancel the User's account, and pursue his/her relevant legal liabilities; if the User's behavior causes losses to the Service Provider, the Service Provider has the right to require the User to compensate.
3. The Service Provider shall strictly abide by the Personal Information Protection Law of the People's Republic of China and other relevant laws and regulations, properly protect the User's personal information, handle the User's name, contact information, receiving address, payment information, etc. in accordance with the service privacy policy, and shall not arbitrarily disclose, sell or rent the User's personal information (except with the User's written consent, legal requirements or necessary for ensuring service security and the User's rights and interests). The Service Provider shall provide the User with convenient channels for querying, correcting, deleting personal information and canceling accounts, and shall not set unreasonable conditions.
4. The Service Provider is obligated to review the displayed product information, promptly handle any illegal or irregular products and false information found, and report to the relevant competent authorities; the Service Provider is obligated to assist the User in resolving reasonable disputes arising from the Services and product transactions, and provide necessary support and help.
5. The Service Provider has the right to record and store the product and service information and transaction information released on the Services. The storage period shall be not less than three years from the date of completion of the transaction to ensure the integrity, confidentiality and availability of the information, and shall cooperate with the inquiry and supervision work of the relevant competent authorities in accordance with the law.
IV. Transaction and Payment Terms
1. After the User submits a transaction application on the Services, it shall be deemed that the User makes an offer to the Service Provider to purchase the corresponding product. After the transaction application is successfully submitted and the payment is completed, it shall be deemed that the sales contract between the User and the Service Provider is established, and both parties shall perform their corresponding obligations in accordance with the transaction agreement and these Terms.
2. The User shall complete the payment within the specified time in accordance with the amount and payment method marked on the transaction page. If the payment is not made within the time limit, the Service Provider has the right to automatically cancel the transaction application without bearing any liability for breach of contract; if the payment fails or is repeated due to the User's own operational errors, payment platform failures, etc., the User may contact the Service Provider in a timely manner, and the Service Provider will assist the User in verifying the situation and properly resolving it (including but not limited to refunding).
After the transaction is established, if the User needs to cancel the transaction, he/she shall contact the Service Provider to apply before the product is shipped. After the application is approved, the transaction can be canceled and a refund can be processed (the refund will be returned to the original payment method, and the arrival time shall be subject to the processing time of the payment platform and the bank); if the product has been shipped, the User shall go through the return procedures in accordance with the return and exchange policy of the Services.
The Service Provider has the right to cancel the User's transaction application in accordance with inventory conditions, product quality problems, legal and regulatory requirements, etc. (such as out-of-stock products, quality hazards, suspected illegal operations, etc.). After canceling the transaction, the Service Provider will promptly notify the User and fully refund the amount paid by the User without bearing additional liability for compensation.
After the User confirms receipt of the product, it shall be deemed that the User has no objection to the basic information such as the quantity, appearance and specifications of the product; if the product has quality problems, the User may handle it in accordance with the return and exchange policy of the Services and relevant laws and regulations, and the Service Provider will provide necessary assistance.
V. Disclaimer
1. Any losses (including but not limited to property losses, transaction disputes, etc.) caused by the User's own operational errors, incorrect information, improper custody, wrong decisions, etc. shall be borne by the User himself/herself, and the Service Provider shall not bear any liability.
2. The Service Provider shall not be liable for compensation for the User's losses caused by force majeure, third-party infringement, product quality problems (not caused by the Service Provider's fault), damage during logistics and other reasons not attributable to the Service Provider; if the loss involves product quality problems, the User may contact the product supplier or the relevant liable party for handling, and the Service Provider will make every effort to provide necessary assistance.
The Service Provider shall not be liable for any indirect losses incurred by the User due to the use of the Services (including but not limited to expected income, opportunity cost, goodwill loss, etc.).
If the User violates the provisions of these Terms and national laws and regulations, resulting in losses to himself/herself or a third party, the User shall bear full responsibility. If the User's behavior causes losses to the Service Provider, the User shall fully compensate.
If the standard terms provided by the Service Provider exempt the Service Provider from liability, increase the User's liability, or exclude the User's main rights, such terms shall be invalid, but shall not affect the validity of other valid terms of these Terms.
VI. Dispute Resolution and Contact Information
1. Any dispute arising between the User and the Service Provider due to the use of the Services and related transactions shall first be resolved through friendly negotiation; if the negotiation fails, either party has the right to file a lawsuit with the people's court with jurisdiction in the place where the Service Provider is located.
2. If the User has any questions, suggestions, complaints or disputes, he/she may contact us at any time via the contact email customer@gwenshop.com. We will respond within 1-2 working days, verify the situation in a timely manner and sincerely solve the problem for you.
These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of UK
Company Name: USEEMALL LTD
Company Address: Conyngham Road, Manchester, England（This is not a returning address）
The final interpretation right of these Terms of Service belongs to Gwenshop.