Shipping policy

To ensure that your goods can be delivered timely and safely, Gwenshop has specially formulated this Shipping Policy to clarify matters related to order fulfillment and transportation, providing you with clear logistics guidelines and ensuring a smooth and worry-free shopping experience.

I. Order Fulfillment Time

1. Regular Orders: After you complete the payment, we will prepare and arrange the shipment within 48 hours (postponed on holidays and weekends; we will notify you separately in case of special circumstances). A logistics tracking number will be updated promptly after shipment, and you can check the logistics track through relevant channels.

2. Special Notes: If the products you purchased are customized or pre-ordered, the order fulfillment time will be subject to the indication on the product detail page. We will strictly prepare and ship the goods according to the indicated time limit, and will contact you in advance via the contact email if there is any delay.

II. Shipping Methods

We will prioritize the following formal logistics service providers for delivery based on your shipping address and the type of goods to ensure transportation safety and efficiency. The specific shipping method is subject to the actual shipment:

1. Yanwen Logistics: A leading comprehensive cross-border e-commerce logistics service provider in China, operating hundreds of cross-border logistics routes covering 214 countries and regions around the world. It provides stable guarantee for global transportation relying on an intelligent logistics system;

2. 4PX Express: Focusing on cross-border logistics services, it covers major countries and regions around the world, with a complete logistics network and efficient customs clearance capabilities to help goods arrive quickly;

3. YunExpress: Focusing on cross-border e-commerce logistics services, it has rich international logistics routes, stable timeliness and convenient services, which can meet the transportation needs of different regions;

4. JD Logistics: With a highly coordinated warehousing and transportation network, it has a wide service scope, both speed and safety, and can provide efficient domestic and foreign delivery services to ensure timely delivery of goods.

III. Shipping Time

The shipping time will vary according to your receiving country/region, selected shipping method and customs clearance status. The specific timeliness is as follows (for reference only; the actual time is subject to the logistics track):

1. Domestic Shipping: Generally, goods will be delivered within 1-5 working days after shipment, and may be extended by 1-2 working days for remote areas;

2. International Shipping: Goods will be delivered within 7-20 working days after shipment. For some remote countries/regions or areas with complex customs clearance processes, the shipping time may be extended to 25 working days.

IV. Shipping Fee Instructions

Our platform provides you with free shipping services worldwide. That is, no matter which country/region your receiving address is in, you do not need to pay any shipping fees. All transportation-related costs are borne by Gwenshop, with no hidden shipping fees or additional charges.

V. COVID-19 Related Notes

Affected by the global COVID-19 pandemic and local epidemic prevention and control policies, international air capacity may be limited, and the customs clearance capacity of overseas ports may decrease, which may lead to delays in logistics and transportation links (including but not limited to collection delays, transportation delays, customs clearance delays, etc.). We will closely monitor the logistics dynamics, follow up the progress of goods transportation in a timely manner, and try our best to reduce the impact of delays. However, we shall not be liable for logistics delays caused by the force majeure of the pandemic. We apologize for any inconvenience caused.

VI. Other Notes

1. Logistics Track Query: After shipment, you can obtain the logistics tracking number through the order detail page, and check the real-time transportation track on the official website of the corresponding logistics service provider with the logistics tracking number;

2. Logistics Consultation: If you have any questions about logistics timeliness or logistics track, you can contact us via the contact email customer@gwenshop.com, and we will verify and feedback to you in a timely manner;

3. The final interpretation right of this Shipping Policy belongs to Gwenshop. Any adjustments will be updated in a timely manner on this page. Please pay attention.